Contact Us
Lake Tekapo Stargazing is an email-only comparison site. It does not sell tours, take payments or hold bookings, so most questions about a specific night out under the sky belong with the operator or the booking platform that confirmed your seat.
What To Write About
Write to info@laketekapostargazing.org about problems with the site itself. Three kinds of message are useful:
- A price or fact error on a tour card. Include the tour name as shown on the card, the price or detail that looks wrong, and what you expected instead.
- A booking page that no longer exists. Name the tour, and say which page failed to open.
- Press or partnership questions. Say who you are and what you need; a return address for reply is enough.
Whatever the message, three things help: the tour name, what you expected, and what you saw on screen. Screenshots are welcome but not required.
What The Site Cannot Do
This site compares tours and points to booking pages. It has no access to bookings, payments or the operators' decisions on the night.
- It cannot change, cancel or move a booking.
- It cannot issue refunds or check a payment.
- It cannot tell you whether a tour will run tonight.
- It cannot guarantee any sky view.
Who To Contact About A Booking
For anything to do with a booking, go to the operator or the booking platform named in your confirmation email. The confirmation names the operator, for example the Dark Sky Project, Chameleon Stargazing, Silver River Stargazing or Stargaze Mackenzie, and the platform that processed the payment.
Weather calls are made on the day by the operator, not by this site and not by the platform. Each operator sets its own rules for poor weather, from indoor alternatives to reschedules or refunds, so the operator's own page or team is the place to ask what happens if the sky clouds over.